Telemarketing Expert Witnesses & FTC Rule

Telemarketing expert witnesses may give opinions regarding call center agents, and computer telephony. Here, the Telemarketing Connections Newsletter writes on the FTC Telemarketing Sales Rule.

The FTC has reached a settlement with six defendants who marketed a credit card and failed to disclose that it could be used only to purchase items from a catalog operated by the defendants. FTC v. Low Pay, Inc., et al. The suit alleged that the defendants violated the Telemarketing Sales Rule by failing to disclose truthfully in a clear and conspicuous manner material limitations on use of the card as well as the total cost to receive goods or services sold.

The Federal Trade Commission has adopted changes to the Telemarketing Sales Rule setting forth rules for debt relief services. You should carefully review these new provisions if you intend to engage in debt relief solicitation or services.

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