In Alternative Dispute Resolution in the Hospitality Industry hospitality expert witness Maurice Robinson writes that the International Society of Hospitality Consultants (ISHC) has facilitated customized dispute resolution training programs to industry experts.
This exercise has resulted in a panel of highly experienced and qualified arbitrators and mediators with extensive experience in dealing with hospitality industry issues – the best of both worlds. Thus, the industry now has a supply of industry experts, the vast majority of them being current or former ISHC members with 10 to 40 years of industry experience – who have been trained and certified as commercial arbitrators, mediators and Issue Review Board members, and who are ready to support the resolution of disputes, from the simplest to the most complex.
A wide variety of complex business and real estate disputes in the hospitality industry are now arbitrated, ranging from the parties’ respective rights and obligations under management contracts and franchise agreements to disputes concerning capital improvements, annual budgets and the calculation of incentive and other fees, to disputes concerning allocation of chain-wide costs, and even the composition of competitive sets.
Mr. Robinson has 30 years experience in the hotel and real estate industry business and is President of Maurice Robinson & Associates LLC.