Call Centers Expert Witnesses

Call center expert witnesses may provide reports and opine concerning telemarketing, computer telephony integration, the call center industry, and related issues. The Telemarketing Connections Newsletter offers information on timely issues of concern to the industry. The October / November 2010 issue discusses:

* The Federal Communications Commission has issued a notice of apparent liability for forfeiture against Presidential Who’s Who, Inc. alleging at least 73 unsolicited advertisements using facsimile machines were sent in violation of the TCPA.
* The FTC has announced the mailing of $5.7 million in reimbursement checks to consumers who were marketed an allegedly “free” trial membership in programs via telemarketing calls.
* The FTC has opened a business center at attempting to provide businesses compliance tools with regard to applicable FTC law.

Read more:Telemarketing Connections.