Professional engineering expert witnesses may opine on ISO 9000. Here is a summary of ISO9000 from the ISO9000 Council.
Section 2: Management Responsibility
ISO 9001:2008 places great emphasis on top management’s commitment to quality. This section requires a quality policy and quality objectives, and it reinforces the involvement of top management with customer requirements. This ISO 9001 section also requires top management to establish responsibilities and authorities within the company, including the establishment of an ISO 9001 management representative.
► Tip: Use a good standard format for all job descriptions – this will save much time when creating new job descriptions, when advertising positions, when performing employee evaluations, etc.